Privacy Policy

Privacy & Cookie Policy

Privacy Policy

  1. Introduction

We are committed to protecting and respecting your privacy.
This Policy explains when and why we collect your personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure when you visit or make a purchase from (the “Website”).

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our Website, you’re agreeing to be bound by this Policy and our full Terms and Conditions.
Any questions regarding this Policy and our privacy practices should be sent by email to:

  1. How do we collect information from you?

We obtain information about you when you use our Website, for example, when you contact us about a product, make a purchase or if you register to receive our newsletter.

  1. What type of information is collected from you?

3.1 Information you voluntarily provide to us: When you visit our Website, sign up for our newsletter, send us an email, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include your name, physical address, email address, IP address, phone number, credit card information, as well as details including gender, occupation, location, purchase history, and other demographic information. By giving us this information, you consent to this information being collected, used, disclosed, transferred to the United States (or to where our Website platform is hosted) and stored by us, as described in this Privacy Policy.

3.2 Information we collect automatically: When you use our services or browse our Website, we may collect information about your visit and your usage of the Website. That information may include your IP address, your operating system, your browser ID, your browsing activity, and other information about how you interact with our Website. We may collect this information as a part of log files, as well as through the use of cookies or other tracking technologies. Our use of cookies and other tracking technologies is discussed more below.

3.3 Cookies and tracking: We may use various technologies to collect and store information when you use our services. This may include using cookies and similar tracking technologies on our Website, such as pixels and web beacons, to analyse trends, administer the Website, track users’ movements around the Website, and gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.

3.4 Web beacons: We use web beacons on our Websites and in our emails. When we send emails to our newsletter subscribers (members), we may track behaviour such as who opened the emails and who clicked the links. This allows us to measure the performance of our email campaigns and to improve our features for specific segments of our followers.

  1. Payment Processing

If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below:

PayPal: Alternative commerce payments can be made via PayPal, please read PayPal privacy policy here

  1. How do we use your personal information?

Orders: We use the order Information that we collect to fulfil any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and order confirmations).  Additionally, we use this order information to communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

To send you informational and promotional content in accordance with your marketing preferences: Send you communications which you have requested and that may be of interest to you. These may include information about promotions and new product releases. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.

We may also use your information to:

  • Inform you of upcoming photography events;
  • Deal with entries for our competitions;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services;
  • Help us screen for potential risk and fraud.
  1. Data retention

When you place an order through the Website, we will maintain your order information for our records unless and until you ask us to delete this information.

  1. Who has access to your information?

We only share your personal information with third parties that are relevant to help our Website run smoothly, as described below. We will not sell or rent your information to any other third parties (including for marketing purposes) unless we are required to do so by law or if you violate our Terms and Conditions.

Third Party Service Providers working on our behalf:

We may pass your information to our third party service providers for the purposes of completing Website tasks and providing services to you on our behalf (for example to process orders and send you our newsletter). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the LONDON PHOTO FESTIVAL network, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with:

Google Analytics: We use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Payments: When you are using our secure online check out page, your order is processed by a third party payment processor, who specialise in the secure online capture and processing of credit/debit card transactions.

Alternative commerce payments can be made via PayPal, please read PayPal privacy policy here

Newsletter: We use MailChimp to connect with customers who sign up to our Newsletter. You can read their Privacy Policy here:

Please note: We may transfer your personal information to a third party if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our Terms and Conditions or to protect the rights, property or safety of our staff and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

  1. Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can select to opt out of our newsletter by leaving the relevant ‘opt in’ box blank and not submitting your relevant information to the newsletter sign up.

We will not contact you for marketing purposes by email unless you have given your prior consent. You can change your marketing preferences at any time by contacting us at

9. How you can access and update your information

The accuracy of your information is important to us. If you have a customer account with us, please log in and update your details on your customer information page. If for some reason you are unable to do this, and the information we hold for you is inaccurate or out of date, please email us at:

  1. Your rights

If you are a European citizen, you have the right to access personal information we hold about you, and to ask that your personal information be corrected, updated, prohibited for certain uses or deleted. If you would like to exercise this right, please contact us at:

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through our Website), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of EU, including to Canada and the United States.

  1. Transferring your information outside of Europe

As part of the services offered to you through this Website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

  1. Security precautions

To protect your personal information, we take reasonable precautions and follow industry practices to make sure your information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Non-sensitive details (your email address etc.) that are transmitted normally over the Internet, can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and we make our best effort to ensure its security on our systems, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk as we cannot be held liable if any event beyond our control results in loss to you.

  1. Your responsibilities

As a customer you may opt in to set up a username and password for a customer account. As long as our systems have checked your identity by verifying login details, we will assume that it is you who is accessing our Website.
Where we have given (or where you have chosen) a password, you agree to keep this password confidential and not to share your password with anyone. If you think someone else knows your login details, you must tell us as soon as you can so we can make arrangements to change your login details.

We might ask you to change your login details for operational or security reasons.

You must only use our Website for lawful purposes and in a way that doesn’t infringe our rights, or the rights of any other authorised user of the Platform or third party. You must not use the Website in a way that adversely affects the operation or use of the Website.

  1. Use of ‘cookies’

Like many other websites, the LONDON PHOTO FESTIVAL Website uses cookies. A “Cookie” is a small amount of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to “remember” your actions or preferences over time.

There are different types of cookies which are used to do different things such as allowing you to navigate between pages on a website efficiently, remembering your preferences on a certain website, or improving your overall experience. Other cookies can provide you with advertising which is more tailored to your interests, or measure the number of site visits and most popular page user visits.

They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your currency preference. This helps us to improve our Website and deliver a better more personalised service.

Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor.

This Website uses session and persistent cookies.

If you delete cookies relating to this website we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the site.

    14.1 Cookies in emails

As well as the cookies we may use on our Website, we use cookies and similar technologies in emails. These help us to understand whether you’ve opened an email and how you’ve interacted with it. Cookies may also be set if you click on a link within the email.

Please note: turning cookies off may result in a loss of functionality when using our Website.

   14.2 Links to other websites

Our Website may contain links to other websites run by other organisations. This privacy policy applies only to our Website‚ so we encourage you to read the Privacy Policies on the other websites you visit. We cannot be responsible for the Privacy Policies and practices of other sites you visit, even if you access them using links from our Website.

In addition, if you linked to our Website from a third party site, we cannot be responsible for the Privacy Policies and practices of the owners and operators of that third party site.

  1. Your privacy

We promise to treat any personal information about you securely, fairly and lawfully. We are committed to protecting your privacy.

  1. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Please check this page occasionally to ensure that you’re happy with any changes. By using our Website, you’re agreeing to be bound by this Privacy Policy and our Terms and Conditions.

  1. Review of this Policy
    We keep this Policy under regular review. This Policy was last updated in May 2018.

Questions and contact information
Any questions regarding this Privacy Policy and our privacy practices should be sent by email to